Returns, Refunds and Replacements

Yes, you can cancel your order at any time before confirming it. An order is confirmed when the payment is made. After the payment the order can be canceled as long as the product has not been processed.

If the order has already been processed and / or sent you will have to contact us at store@corvusbelli.com to start the cancellation process. The amount of the order will be paid in the same form in which the payment was made. Corvus Belli is not responsible for the different exchange rates applied.

Returns are only accepted if there is an error in the shipment or the product is defective. To request a refund you have to contact us at store@corvusbelli.com and explain the reason for the return.

If you receive a blister or box with missing or faulty model parts, email us at mispack@corvusbelli.com including all this information:

• Product reference code (format 28XXXX-0XXX) and name
• Fault description
• Quality Control code (white tags for blisters and boxes. Blue tags for parts supplied in zip bags)
• Pictures of the packaging and the code (this information is key to process the complaint in our system)
• Contact details (Name, full address including country, and email).

All our prices are in Euros. If you pay with credit card of a country different than Euro, the Bank "converts" the currency at the current rate of the day. This rate may be different at the time when we make your refund, causing a difference in the ammount you receive.

PayPal states on their site that it can take up to 30 days for the refund to appear on your statement. Please be patient, if you have additional questions feel free to contact the PayPal help department online athttps://www.paypal.com/smarthelp/article/where-is-my-refund-faq1212