How to claim a missing part?
If you receive a blister or box with missing or faulty model parts (mispack), follow these steps
You will need:
- Product code reference
- Product name
- Quality Control Code (white tags for blisters and boxes. Blue tags forparts supplied in resealable bags)
- Digital Camera
Claim your parts
Total Time: About10 minutes
- Take pictures
Take pictures of the packaging and the code (this information is key to processing the complaint in our system)
- Send us an email
Email us at mispack@corvusbelli.com including all of the following information:
- Product reference and name,
- Quality control code,
- Problem description,
- Complete personal data (name, address, country and e-mail) and
- Attach the pictures you've take in step 1
- Wait for confirmation
We will send you an email to confirm your claim